How long does it take to receive my package?
Generally orders take 3-4 days for custom processing and usually arrive in 14 -21 days. Most orders are made in China and must go through customs in China and the United States.
How are shipping rates calculated?
Shipping rates are based on weight. Free shipping is common though.
What shipping companies do you use?
We use USPS whenever possible. DHL is used for foreign countries outside Europe.
How do I know when my package will arrive?
Every shipment has a tracking number. You can track your package with the order number and your phone number or email address within our site.
What forms of payment do you accept?
We accept most major debit and credit cards. You can also pay with PayPal.
Do you accept money orders or checks?
No. We are not set up to process such payments.
How long do I have to return an item?
60 days from the date of receipt. Products must be returned in original packaging and without damage unless damaged in shipping.
How do I return an item?
Contact our store at firstname.lastname@example.org. We will process a return label and email it to you for you to print and attach to box. Refunds will be issued after we receive package and process the return. A refund will be issued to your original payment method.