SHIPPING
How long does it take to receive my package?
Generally orders take 3-4 days for custom processing and usually arrive in 14 -18 days. Most orders are made in China and must go through customs in China and the United States. Occasionally orders take longer. We try to use UPS Expedited or FedEx for quicker delivery.
How are shipping rates calculated?
What shipping companies do you use?
We try to use UPS, FedEx and the USPS in the United States.
How do I know when my package will arrive?
Tracking numbers are issued when package is ready for shipment. Generally this takes 4-5 days.
Every shipment has a tracking number. You can track your package with the order number and your phone number or email address within our site or contact us for the latest tracking information.
PAYMENTS
What forms of payment do you accept?
We accept most major debit and credit cards. You can also pay with PayPal.
Do you accept money orders or checks?
No. We are not set up to process such payments.
DAMAGED OR BENT MURAL?
We take great care in packaging every mural, but damage can occasionally occur in transit. If your mural arrives damaged or bent, please follow these steps:
- Photograph the outer packaging before opening it — capture any visible dents, tears, or crush marks on the box or tube.
- Photograph the mural before opening or unrolling it — document the damage in the state you received it.
- Preserve all packaging and panels — keep the original box, tube, and all mural panels as received. Carriers and our team may need to inspect them.
- Do not install a damaged mural — installation may affect your eligibility for a replacement.
- Contact us within 45 days of delivery at eddie@maughons.com with your order number and photos.
Damaged-in-shipping items are covered under our Returns policy. Please review our Returns & Refund Policy for full details on the 45-day window and replacement process.